REFUNDS & RETURNS

Mahalo! We are so grateful that you chose Hawaiian Malolo.

Our goal is for you to be completely satisfied with your purchase and the products delivered to you. We take utmost pride in the quality and craftsmanship of our lures, and offering great customer service is one of our top priorities. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you with returning the purchased products.

Return policy

Online purchases must be returned within 30 days of purchase with the provided shipping label and must be new, unused, and contain all original packaging and accessories.

Once your return is received, inspected, and approved by the Hawaiian Malolo team (usually within 72 business hours of receipt), you can choose to be reimbursed in the following ways:

• Refund to the credit/debit card or PayPal account used during purchase within 7 days upon approval (Please note, depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.);
• Replacement of the purchased product by the same product or different product in the same value;
• Gift card issued to your name in the same value as your initial purchase.

Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.

Damages and issues

Please inspect your order upon reception and contact us immediately at info@hawaiianmalolobirdteaser.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Tax

The appropriate tax amount by item will be included in your refund.

Return instructions

We made it super easy to return products purchased through our website. Here’s the process:

1. Fill out our contact form located on the “Contact Us” page. Please be sure to note the order number of your purchase, the item you are returning, and the reason why are you returning the product.
2. Wait for the reply of one of our representatives. We reply to all customer messages within 48 business hours. The reply will contain the information on the return address and the best method to return purchased products.
3. Box up your return and send it to the provided address. We recommend purchasing tracking information to help expedite returns claims.

Please Note: Return shipping is not pre-paid.

Need help?

Contact us at info@hawaiianmalolobirdteaser.com for questions related to refunds and returns.