Shipping Information

Shipping & Return Information

Our Guarantee

At Hawaiian Malolo Bird Teaser, we always ensure our customers receive their shipment on time in full. If your order does not arrive within the expected delivery timeline, please send us a message via our Contact Form or send us an email at info@hawaiianmalolobirdteaser.com, and we’ll be happy to help locate your shipment or send a replacement shipment if necessary.

Expected Delivery Time

All teasers and daisy chains ship within 7-10 days of the order being placed unless there are extenuating circumstances, in which case we will contact you directly. Once your order ships, you’ll receive a confirmation email along with tracking information, which is also available from the main page of your online account and by entering your tracking information on the Order Tracking page. If you purchase expedited shipping, your order will ship out the following business day of the order date and will be delivered according to the shipping option you chose. If you purchase over the weekend, your shipment will ship out on Monday. All orders will be delivered Monday through Friday. 

U.S.

You can expect delivery within 7-10 business days for all customers within the United States. Customers in Hawaii may receive their orders sooner. Customers in Alaska, Guam, Puerto Rico or a United States Military Base are asked to wait up to 2 business weeks for shipments to arrive.

Canada

For all orders, you can expect delivery within 2-3 weeks after your order has shipped. Canadian tracking information is only active while a shipment is in transit within the United States. Tracking information may not update beyond the Canadian border.

Shipping Carriers

We ship all of our products with UPS, FedEx, and the United States Postal Service (USPS) based on which offers the best shipping pricing at the time. You will be given the option to choose your shipping upon checkout. 

Shipping Fees

All of our teasers and daisy chains require a shipping fee. We do offer an option to upgrade your shipping at this time.

Tracking My Order

Once your order ships, we will send you a confirmation email with tracking information. You can login to your account at any time to check the status of your shipment and view tracking from the main page after logging into your account. You can also view your order tracking on the Order Tracking page. Tracking numbers may take a full 24-48 hours from the ship date to activate, and it’s normal for a few days to go by without a location update. 

All shipments come equipped with forwarding capabilities which means customers can edit their shipping address while a shipment is in transit by contacting a USPS Post Office and requesting ‘Mail Forwarding’ to get your package re-routed. Please be aware it can take up to an additional 2 weeks to arrive once a shipment has been re-routed.